Privacy Policy


1. Your Privacy is Important to Us

    Welcome to Wonderbed (“Wonderbed”, “we”, “us”, “our”) Privacy Policy. We are committed to protecting the privacy of all the personal information you provide us through http://www.wonderbed.sg (‘Website’). We will only use the information that we collect about you lawfully.

    We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Wonderbed is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

    This Privacy Policy contains a number of references to other information pages on our Website and other Websites. Wonderbed strongly recommends that as you read this Privacy Policy, you click on such links to obtain further important details about the Privacy Policy, as they may contain further terms and conditions which apply to you.

    This Privacy Policy applies to online privacy issues and therefore it is to be read as forming part of the Terms & Conditions of Use for our Website. When you deal with Wonderbed, whether online or otherwise, Wonderbed takes its privacy obligations seriously. Generally, Wonderbed will handle personal information collected online consistently with the way that it handles personal information collected offline.

    This Privacy Policy is designed to tell you as much as possible about how Wonderbed uses and manages personal information provided to, or collected by Wonderbed. We believe you should be made aware of our practices so you can make informed decisions about how you allow us to use your personal information.

    You must read and agree to the terms of this Privacy Policy before you can use our services. As part of the normal operation of our services we collect, use and, in some cases, disclose information about you to third parties. This Privacy Policy governs the information we collect about you and your use of information we provide to you. By accepting this Privacy Policy and the Terms of Use, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Wonderbed Terms of Use Agreement.

    Any questions regarding this Privacy Policy or complaints regarding how we handle your personal information should be sent to the Wonderbed Privacy Officer at admin@wonderbed.sg

    2. Information We Collect

    Our primary purpose in collecting personal information is to provide you with a smooth, efficient, safer and customised experience. The use of personal information collected from you may be used for the following purposes: Providing you with the products and services you require; administering your account; billing and collection of debts; servicing our relationship with you; answering your enquiries; to marketing services and products and providing customer support. The use of personal information allows us to provide services and features that most likely meet your needs, and to customise our services to make your experience safer and easier. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.

    To fully use our services, you will need to register using our online registration form, where you will be required to provide us with your contact information and other personal information. You are also required to provide us with a Username.

    We only collect personal information for the purposes of conducting our business as an online retailer. The personal information we collect from you will include information you give us when you:

    (a)register or subscribe to our Website;

    (b)complete a transaction with us; and

    (c)contact us.

    The personal information that we collect on individuals may include, but is not limited to:

    (a)your name;

    (b)your contact details including your telephone/mobile numbers, email, home/delivery address and billing address;

    (c)your payment details;

    (d)your university; and

    (d)other personal information that we collect in the course of a transaction or that you provide to us when you contact us.

    If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.

    Our main purpose for collecting this data is to provide you with a better user experience and a more relevant and more useful service from wonderbed.sg

    When you visit our Website, we, and/or third parties, may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you. We and/or Google may use this information to optimise and place advertisements, including advertisements of third party vendors and remarketing advertisements based on past visits to this website, on our own and third party websites. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.

    By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect the following information:

    (a)your computer's operating system;

    (b)your computer's browser type and capabilities;

    (c)your computer's Internet Protocol (IP) address and geolocation;

    (d)web pages visited, including how you were referred to each web page; and

    (e)web page usage statistics, including the time spent on each web page.

    In addition, third parties may place and read cookies on your browser, or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program.

    Cookies can be managed by accessing the individual settings in your browser.

    If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

    3. Our Disclosure of Your Information

    Although Wonderbed uses industry standard practices to protect your personal information, due to technical limitations, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances (further details of which are set out below in the “Legal Requests” section), or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private.

    As a matter of policy, we do not sell or rent any personal information about you to any third party. However, the following describes some of the ways that your personal information may be disclosed, and by agreeing to the User Agreement and Privacy Policy you expressly agree that Wonderbed may disclose your personal information in the following ways.

    3.1 Service Providers and Agents

    Wonderbed uses third parties to perform functions on its behalf. Examples include: processing credit/debit card payments for services rendered, providing customer support, shipping and fulfilling orders, sending postal mail and email, providing marketing assistance and analysing aggregate data. These third party providers have access to personal information needed to perform their functions but none of these third parties are authorised to use your information for their promotional purposes.

    3.2 Shopify

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment:
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    4. Aggregated Data

    We aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number, are never disclosed to advertisers.

    5. Business Transaction

    In the event that Wonderbed goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets (a “Business Transaction”), your personally identifiable information will likely be among the assets transferred. We may share or transfer your information in connection with such Business Transaction.

    6. Legal Requests

    Wonderbed may lawfully disclose your personal information for law enforcement or regulatory purposes. Wonderbed cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.

    We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles. 

    7. Control of Your Password

    You are responsible for all actions taken with your Username and password. Therefore we recommend that you do not disclose your Wonderbed password to any third parties. If you choose to share your Username and password or your information with third parties to provide you additional services, you agree that you are responsible for all actions taken with your Username and password and therefore you should review that third party’s privacy policy.

    If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. 

    8. Emails

    Please note that we may email you as part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances:

    (i) after registration, notifying you of your account details; or

    (ii) as reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while); or

    (iii) to send you information or Vouchers which you have asked for; or

    (iv) as a newsletter; or

    (v) as promotional emails; and

    (vi) to offer related services to you from Wonderbed.

    However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.

    9. Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

    We cannot completely guarantee the protection of your personal information, anymore than any other organisation can. So we cannot accept any liability for the loss, theft or misuse of the personal information which you have registered on this Website if there is a security breach.

    10. Changes To This Policy

      Wonderbed may amend this Privacy Policy from time to time. The latest versions will be available online at http://www.wonderbed.sg/pages/privacy-policy. You agree that, in the event that any portion of this Privacy Policy is found to be unenforceable, the remainder of this Privacy Policy remain in full force and effect. By continuing to use this Website after any revision becomes effective, you agree to be bound by the revised Privacy Policy.

       

      © This Privacy Policy is the property of Wonderbed Pte. Ltd. (UEN 201713957G) trading as Wonderbed and may not be used or copied without permission.

      Privacy Policy last updated on July 2017.

      Wonderbed Pte. Ltd. (UEN 201713957G)